Onsite and Offshore Location ensures Keeping Costs in Check with High Quality Deliverables
Better “customer touch point” data analysis Increased call experience and entanglement Data capture on Voice of customer Uniform alignment on brand between Clients and Prosoft Advisory.
Maximising Workforce EffectivenessImproved control on Service level adherence Capability to manage high peaks & troughs, Cross skilling, where needed.
Customer Interaction Tools & ChannelsBetter control on call back promises Tracking method to ensure customer contacts managed adequately.
Optimize Operations & InfrastructureEnhancement in day to day delivery Happy customers. Cross Skilling- Increased Occupancy & better management during attrition.
Our strategy revolves around a relentless commitment to provide superior services using world-class technology.
Our team of dedicated professionals with an objective to provide excellent and high standard services. We invest our time and effort to train team members to deliver outstanding performance day over day, month over month, year over year.Read more
Prosoft Advisory is a corporation in India that serves by integrating skilled people, tested practices and innovative technology; we provide a range of services including Call Centre Facilities, Service and Back Office Solutions.Read more
Prosoft allows companies to build a better service oriented architecture that delivers real value.
Comprehensive resourcing partner who can provide technically & commercially viable solutions.
Transforming the ways in which organizations and individuals collaborate with one another.